ServiceNow News
49000 items
Managing internal IT controls and risks is a critical challenge for organizations aiming to align their business processes with strategy and regulatory requirements. Traditional methods often strug...
Enhancing IT Governance with AI-Powered ServiceNow for Effective Risk and Control Management
REDE Consulting
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about 5 hours
www.rede-consulting.com
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In this session we will take a deeper look at the Article Optimization feature of Knowledge Center. This feature helps you maintain the health of the Knowledge base to ensure great outcomes for you...
Video
Platform Academy: Deep Dive - Knowledge Center Article Optimization
ServiceNow Community
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about 18 hours
Discover how to shape meaningful insights from your Now Assist data with simple, flexible reporting tools. This session highlights approachable ways to build dashboards that give admins and platfor...
Video
Platform Academy: Crafting custom dashboards and reports for Now Assist
ServiceNow Community
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about 19 hours
The different fields
It's common to use the ServiceNow CMDB to denote the kind of environment that a CI is in. I've found most companies will have entire separate networks for production and non-...
Environment vs Used For vs Classification in the CMDB
davidmac.pro
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about 23 hours
davidmac.pro
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Learn about the service portfolios and how to use and edit templates in the Enterprise Portfolio Builder in the DPM Workspace. Chapters: 00:28 Service portfol...
Video
Create and edit portfolios using Enterprise Portfolio Builder
ServiceNow Documentation
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1 day
Describes how metrics are used in agentic evaluations to help AI administrators judge whether their agentic workflows and AI agents perform to their standards. servicenow servicenowdemo automatedev...
Video
Agentic Evaluations | What are metrics for agentic evaluations
ServiceNow Documentation
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1 day
A full demo of how to mine asset management tables including hardware, software and ITAM with popular use cases and examples from ServiceNow internal guest speaker showing them on live (not sample|...
Video
ServiceNow Process Mining for Asset Management - Hardware, Software & ITAM.
ServiceNow Community
·
1 day
Hello SNUG Members!
We're excited to be hosting the in-person Grand Rapids SNUG Meeting, on March 19th at Acrisure, 70 Ionia Ave SW, Grand Rapids, MI. &...
Register Today for the 2026 Grand Rapids SNUG!
New article articles in ServiceNow Community
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1 day
www.servicenow.com
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This is Part 3 of the Accounts payable invoice management workflow. See how to use ServiceNow Accounts Payable Operations in Source-to-pay (S2P) to process an uploaded vendor invoice and resolve ex...
Video
ServiceNow Source-to-Pay (S2P) Demo Video - Accounts Payable - Resolve Invoice Exceptions
ServiceNow Community
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1 day
ServiceNow University Information Blogs — [https://www.servicenow.com/community/creatorcon-blogs/want-to-win-a-trip-to-k26-lift-off-to-knowledge-has-launched/ba-p/3488308](https://www.servicenow.co...
Opportunity to Win an Exclusive Knowledge 2026 Experience Is Live!
Stories by Prashant Kumar LearnIT on Medium
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1 day
medium.com
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AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Gerhart (former intern...
Video
UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow
ServiceNow Community
·
1 day
ServiceNow AI Sumit Osaka
Put AI to work for you 〜AIを、働くあなたのパートナーに
 Service Catalog ](https://support.servicenow.com/now?id=ns_automation_store&catalog_sys_id...
Australia Early Release for Build Partners
New article articles in ServiceNow Community
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1 day
www.servicenow.com
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本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-articles/platform-academy-ai-powered-mobile-experiences-exploring-genai/ta-p/3375042 "https://www.servicenow.com/community/servi...
プラットフォームアカデミー：生成AIによるServiceNowモバイルエクスペリエンスの詳細 (翻訳)
New article articles in ServiceNow Community
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1 day
www.servicenow.com
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本稿は[こちら](hhttps://www.servicenow.com/community/performance-analytics-blog/platform-analytics-academy-april-16th-2024-ask-the-experts/ba-p/3154995 "https://www.servicenow.com/community/performance-a...
Video
プラットフォームアナリティクスアカデミー - 2024 年 4 月 16 日 - 専門家に質問する (翻訳)
New article articles in ServiceNow Community
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2 days
www.servicenow.com
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本稿は[こちら](https://www.servicenow.com/community/performance-analytics-blog/platform-analytics-academy-october-30th-2024-pa-before-amp-after/ba-p/3075578 "https://www.servicenow.com/community/performa...
Video
プラットフォームアナリティクスアカデミー – 2024年10月30日 – PA 導入前後 (翻訳)
New article articles in ServiceNow Community
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2 days
www.servicenow.com
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Now Assist · Consumption Forecasting
A 6-Step Framework for Now Assist Consumption Forecasting
A structured approach to planning AI consumption with confidence — from entitlement baseline to gro...
A 6-Step Framework for Now Assist Consumption Forecasting
New article articles in ServiceNow Community
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2 days
www.servicenow.com
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MIT CSAIL's 2025 AI Agent Index puts opaque automated systems under the microscope
AI agents are becoming more common and more capable, without consensus or standards on how they should behave, s...
AI agents abound, unbound by rules or safety disclosures
The Register articles about Servicenow
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2 days
go.theregister.com
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Enterprise risk management is a critical challenge for organizations today. Risks come from many directions—cyber threats, regulatory changes, operational failures, and market fluctuations. Managin...
Harnessing the Power of ServiceNow's AI to Manage Enterprise Risk Effectively
REDE Consulting
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2 days
www.rede-consulting.com
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Avoid duplicate case creation by associating an existing case with an email interaction. Before you begin Role required: sn\_customerservice\_agent or sn\_customerservice\_manager This video was re...
Video
Customer Service Management | Associate an existing case with an email interaction
ServiceNow Documentation
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2 days
Set up scoring for your assessment responses to calculate meaningful scores at the assessment, section, or subsection level. Before you begin Confirm that the smart assessment scoring plugin [com.s...
Video
Smart Assessment Engine | Configure scoring for an assessment
ServiceNow Documentation
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2 days